Services & Sections

Summary of Services

Health Information Systems/Services strives to provide flexible, customer driven services that meet the many needs of all users of health information, as well as the behind the scene support services that keep our current electronic health record operational.

All of our services are centered on the following operating strategies:

  • Operations – Achievements through collaborative efforts of both our technical and administrative expertise
  • Technology – Research proven technologies for enhancements and to improve availability of the current system
  • Service – Flexible services offered that are customer driven and change with organizational needs
  • Finance – Effectively plan and operate within budgetary constraints
  • Partnerships – Continually seek partnerships that strengthen the flow of clinical information

Our department is organized into specialized sections that work together to provide user support for the EHR as well as clinical support for all health information processes:

  • System Maintenance
  • System Enhancements
  • Project Management
  • User Support
  • Clinical Development
  • Data Reporting/Quality Assurance
  • Clinical Applications and Health Information Training
  • General Medical Records Operations

EHR Training Overview

The Clinical Applications Training Team (CATT) of HIS/S designs, facilitates, and recommends various levels of health information training for all clinical departments and components throughout East Carolina University. We identify needs and competency levels according to clinical workflows, medical legal standards, and federal guidelines. Training consists of electronic medical record workflows (ECUP EHR), documentation standards, use and disclosure of health information, and other miscellaneous staff development enhancements. CATT also provides training consultation and assistance in planning educational activities to assist ECU’s learning needs to provide quality clinical workflows and health information for the University.

Clinical Applications Management Team – What Do We Do?

The CAM Team supports various technical components of the EHR including:

  • Nuance eScription (medical transcription) service
  • Nuance voice recognition (Dragon)
  • Troubleshoot and resolve interface issues with our external lab service vendors (Vidant, Quest Diagnostics, Lab Corp)
  • Troubleshoot and support ECU’s Lab Information System (CompuGroup LabDAQ)
  • Build/develop clinical data reports for ECU providers and staff
  • Test and support EHR upgrades and enhancements
  • Build and maintain ECU-specific EHR functionality
  • Support centralized document scanning services

Medical Records Department

Mary Thompson, MHA, RHIA
Interim Medical Records Manager

Location: Brody Outpatient Clinic 1W22
Telephone Number: 252-744-2065

Release of Information


  • Staff is responsible for importing documents into the Electronic Health Record
  • Documents are received from:
    • Clinical Departments
    • Outside Medical Facilities
    • Other External Facilities

Electronic Health Record (EHR) Access

  • Point of Contact for Clinical Access to the EHR:
  • Contact – Ashley Tripp
  • Location – Medical Pavilion
  • Telephone # – 252-744-3103